Refund & Cancellation Policy

1. Overview

Mission 100 Hospital operates as a premier diagnostics, wellness coaching, and clinical care coordinator. Because of the immediate resources allocated, scheduling configurations, and healthcare technician dispatching, we maintain a strict refund and cancellation policy. By scheduling any service on our platform, you acknowledge and agree to these terms.

2. Appointment Cancellation

Appointments booked with doctors, consultants, or therapists cannot be cancelled for a refund. Once a booking is confirmed, the slot is reserved, and the payment is non-refundable. Any cancellation request will not trigger a refund. In the case of a "no-show" (failing to show up for your scheduled consult), the full fee is forfeited.

3. Appointment Rescheduling

While refunds are not permitted, you may request to reschedule your consultation. Rescheduling requests must be submitted to our coordinates at least 24 hours prior to the scheduled slot and are subject strictly to the availability of the healthcare practitioner.

4. Diagnostic Test Cancellation

Pathology and diagnostic health checkups (including the Heart Attack Prevention Test and Full Body Checkups) cannot be cancelled for a refund once booked. The booking amount remains final.

5. Sample Collection Cancellation

Cancellations of home sample collection services do not qualify for any refund. If the diagnostic technician is already dispatched or has arrived at the collection address, the booking remains completely non-refundable and cannot be rescheduled.

6. Membership Cancellation

Individual wellness memberships (Silver Care, Gold Care, Platinum Care, Pro Fitness Plan) and Corporate Wellness memberships are registered for a fixed duration. Memberships cannot be cancelled mid-term, and no refunds or pro-rated credits will be issued under any circumstances.

7. Membership Refunds

All membership registration fees are strictly non-refundable. Benefits not utilized during the validity period will expire and cannot be redeemed for cash, discounts, or refunds.

8. Failed Payments

In the event that funds are deducted from your account but the booking fails to generate a confirmation order (due to network disruption, gateway failure, or checkout timeout), the transaction is tracked as failed. The payment gateway provider, Razorpay, will automatically initiate a refund to your original payment source. This auto-refund process typically settles within 3 to 5 working days depending on your bank's policies.

9. Duplicate Payments

If a technical error causes a duplicate transaction for the same booking or package, please report both transaction details to our support desk immediately. Upon verification of the double charge, the duplicate payment will be processed for a manual refund.

10. Cancellation by Mission100 / Provider

In highly exceptional cases where Mission 100 Hospital or our practitioner must cancel your appointment or diagnostic collection (due to medical emergencies, clinical closures, or equipment failure), we will coordinate with you to reschedule immediately. If rescheduling is not viable, a full refund will be processed.

12. Non-Refundable Services

All services listed on the Mission 100 website, including pathology profiles, doctor consultations, Ayurveda packages, and digital health tools membership access fees, are strictly classified as non-refundable.

13. How to Request a Refund

To query a payment or request a duplicate transaction review, send an email to info@mission100hospital.com. You must attach:

• Your full name and contact number
• Razorpay Payment ID & Order ID
• Transaction date and screenshot of the payment receipt

14. Payment Gateway

All refund transactions are processed through the official APIs of our payment gateway provider, Razorpay. No cash refunds will be issued under any circumstances.

15. Policy Changes

Mission 100 Hospital reserves the right to modify this Refund and Cancellation Policy at any time without prior individual notice. Any updates will be published directly on this page.